Archive for Baltimore PR companies
A local hospital
is at the beginning of what promises to be a lengthy and costly resolution of a situation involving a prominent physician, many, many of his patients and now, legions of attorneys.
In fairness to the hospital, it is a complicated situation not easily explained and therefore not easily understood by most of us. Additionally, there are many points of view that will be played out in the media for the foreseeable future.
However, based on media coverage thus far, the hospital does not appear to be assertively defining the situation to one physician in one department utilizing one procedure.
If we were asked our opinion on what their crisis communications strategy should be, we would implore them to quickly and decisively place the situation in context of the hospital’s overall reputation. It should then implement an ongoing, focused communications program that defines and defends the institution’s expertise and reputation beyond the boundaries of the current situation, albeit a serious and far-reaching one.
Some time ago, advertising agencies were the pioneers into the unknown world of integration. Specifically, integrating PR into, and often in support of, advertising campaigns. The rationale offered to clients was typically centered around “a single message delivered by ads and publicity” that any communications pro knew was suspect because a promotional message is rarely, if ever, also a newsworthy one.
However, that was then and this is now when integration has assumed a new and powerful role in maximizing the benefits and values of social media campaigns with traditional marketing communications ones. As many of us know, this new role for integration has expanded far beyond messaging to now include how, when and what social media and traditional communications tools are used and their exact purpose in the campaign.
We all have much to learn about how best to creatively and strategically utilize (or not) integration and to then share our knowledge with our clients so they can reap every possible benefit from it.
Recently we met with a prospective client whose business is not a tech oriented one. Imagine our surprise and delight when he indicated his interest in our help to integrate the social media tools he was already using by weaving the fingers of his hands together — the sign language of integration!
The Pew Research Center’s Project for Excellence in Journalism is studying the “news ecosystems” in cities across the U.S. PEJ wants to find out: Who is providing the news? Where is it coming from? and How are people getting it? I attended a meeting of the Baltimore Public Relations Council last week when Amy Mitchell, PEJ deputy director, walked through a set of PowerPoint slides showing the key points from their first study which looked at a single week of news in the Baltimore market during July of 2009.
You can read more about the PEJ report here, but below is what Mitchell said were the “most surprising” points:
The study described Baltimore as a media “echo chamber,” with very little original reporting and lots of repetition of the same story among the media. “Fully eight out of ten stories studied [83%] simply repeated or repackaged previously published information,” the report states.
Mainstream media – mostly newspapers – still lead the way: “Of the stories that did contain new information nearly all, 95%, came from traditional media — most of them newspapers. These stories then tended to set the narrative agenda for most other media outlets,” according to the report. Mitchell said most stories originated from The Sun (print) and The Sun’s Web site.
Since its January publish date, there have been some worthwhile rebuttals and alternative viewpoints pointing out flaws in the report. For the full picture, they’re worth checking out, including posts by Allbritton’s Steve Buttry of “Pursuing the Complete Community Connection” and this post by Jeff Jarvis of the CUNY Graduate School of Journalism.
While I agree that more than a single summer week in a single market is needed to understand what’s happening, here are a few tips for Baltimore public relations firms and professionals:
- Don’t ignore the mainstream media just yet. While they struggle to find the right business model, they’re still an effective way to set the agenda for all the other “aggregators” who will feed the echo chamber.
- At the same time, learn more about the 53 “news outlets” that the Pew researchers identified in Baltimore and focus on ones that directly reach your audiences. The “legacy press,” as Mitchell called it, is short-staffed and can’t devote the attention and resources to your story the way they could just a few years ago.
- While the new media (blogs, Twitter, etc.) can break the news, the PEJ study showed it doesn’t get noticed until the legacy media weighs in, so be patient.
- Work your story through the system. Start with a tweet or approach a blogger first. Then if you get attention from the mainstream media, you’ll get picked up by that echo chamber.
- Join the news ecosystem yourself. Pew identified Twitter and blogs as part of the media universe, and there’s nothing that says you – or the organization you represent – can’t blog or tweet and become a part of the new media.
BALTIMORE, Md. (March 8, 2010) – Greater Baltimore AHC, Inc., (GBAHC) has selected Baltimore PR firm Sawmill Marketing Public Relations for a public relations campaign to increase awareness of the firm’s development and property management expertise in affordable housing in the greater Baltimore area.
The Baltimore-based PR and social media company is implementing a comprehensive public relations campaign that includes media and community relations programs including the upcoming grand opening of the newly renovated, MonteVerde, a 301-unit affordable apartment home community for seniors and non-elderly people with disabilities in the lower Park Heights neighborhood of Baltimore.
About Greater Baltimore AHC, Inc.
GBAHC is part of AHC Inc., headquartered in Arlington, VA. It is a private, non-profit developer of affordable housing in the mid-Atlantic region that has been providing quality homes for low- and moderate-income families since 1975. GBAHC, located at 1501 St. Paul Street, has been in the greater Baltimore region since 2002. It currently has developed five properties offering approximately 1,000 affordable apartments. For more information, visit http://www GBAHC.org.
About Sawmill Marketing Public Relations
Sawmill Marketing Public Relations is a Baltimore PR firm and social media marketing communications agency established in 1995 specializing in the development and execution of marketing public relations programs as business development strategies for business-to-business, business-to-consumer and professional services clients. The Maryland public relations company specializes in social media, traditional media relations, media training, and crisis communications. For additional information, visit www.sawmillmarketing.com
Some companies new to the Facebook scene are finding that an overzealous employee or well-meaning fan has already established a Page for a brand or business. (Kind of like the mid-90s when the IT Department and others were claiming URLs well before the C-suite started to realize that a presence on the Wide World Web might be a good idea.)
Fortunately, Facebook has a process for dealing with that pesky issue of trademark infringement. If you – or your client – believe that Facebook is indeed catching on but discover that someone already established a Page, there’s somewhere you can turn to claim your rightfully trademarked name. Go to Facebook’s “Report an Infringing Username” section to “request removal of an unauthorized Page” and you should be on your way to claiming what’s rightfully yours.
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To all my friends and followers, I say Happy Holidays and Merry Christmas! Time to break out my favorite wine (Sawmill Creek, Barrel Select Dry White) and kick back a bit. The shoveling can wait.
I’ll still be around the next few weeks – Susan and Jeff will, too – but not working as hard, so Tweet or drop us a line if you need anything. That includes you, Tiger.
And buh-bye to 2009. Don’t let the door hit you on your way out!
- The Buzzed One