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Archive for Twitter

We’ve added more updates to the “Sawmill Guide to Baltimore Media on Twitter.” Click on the link to the right of this post to access the listing we started in 2008, launched on New Year’s Day 2009 and kept updating ever since!

This version adds Patch.com, a new hyper-local online news source, a few anchors and reporters from WJZ-TV as well as some additions from The Sun.

To see what all 235+ people on the list are collectively tweeting, follow the list Jeff created. It’s your single source to track what’s happening in the region.

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The incredible coverage in the traditional media, posts on Facebook, Twitter, YouTube and other online venues of the recent Jet Blue flight attendant’s bizarre reaction to a less than civil passenger brings home the point that a crisis is rarely, if ever, straightforward in the facts surrounding what happened.

IMO, what’s getting lost in the accolades for the flight attendant’s way that he quit his job are the bigger, more serious issues of the safety risk he put the passengers in when he deployed the evacuation chute and the complicated state of today’s customer service.

It will be interesting to watch how Jet Blue moves forward and how it incorporates the incident into its customer service training. It should make for an important case study.

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We fell head-over-heels in love with Stoop Stories minutes into one of their shows.

If you haven’t checked it out yet, each Stoop show features seven storytellers who get seven minutes each to tell a true, personal story about a specific theme. No notes, no scripts, no actors — just true stories, artfully told. The shows are charming, unique, always unexpected and almost always a sell-out.

Some months ago we became a sponsor by providing our Baltimore PR firm’s social media services to them pro bono — most notably posting regular Tweets at @thestoop — a key strategy for promoting their shows as well as their weekly radio show on WYPR, Stories from the Stoop.

Hope to see everyone at an upcoming Stoop Stories! Here’s info on the next one, June 3, 4 and 5 at Centerstage.

Categories : PR, Twitter, publicity
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Oops, my bad.

I recently bumped into an acquaintance that I hadn’t seen in  months who explained her absence by telling me how consumed she is with the ongoing woes of the company she has been with for nearly 15 years.  The shining example of these woes is the dramatic drop in headcount since the first of the year.

Later that day I tweeted about this update using  “local,  one-time high profile, fast rising firm’”as the descriptor of her company. I hit “update,” never giving the tweet a second thought, other than it was more substantive  than “…can’t wait for this day to end” sort of post.

In a flash, I received a DM (direct message) from @robterry26, associate editor/Web editor of the Baltimore Business Journal, asking me for details about that tweet, including the name of the company. Then, and only then,  did the reminder light bulb go off in my head that Twitter and other social media tools are all about conversations!

Also, this tweet could have had serious consequences.  However, the information was accurate, verifiable and caught the attention of a good reporter who knows the source of it as well as the value of the information he was handed.

In addition to being reminded that Twitter is all about the conversation, I hope this also serves as a an elbow in the ribs to think before I tweet and then think again before I hit “update.”

Here are links to some of the Web sites and resources I mentioned this morning during the 2009 SMEI Conference and ”Social Media Road Show” in Baltimore. These are good, basic social media and PR tools to get started, and everything listed here is free.

For those of you who were not there, I covered some of the latest thinking in Twitter and PR before a national audience at a conference of the Sales and Marketing Executives International. 2009_conference_web_headerHave anything else to share? Leave a comment!

There are a number of directories to find Twitter followers. A good place to start is Wefollow, where you can search by topics such as ”Celebrity” or “Social Media” or “Baltimore.”

Looking for a dashboard that allows you to better manage your Twitter follows and set up searches for key terms or competitors’ names? Try Hootsuite or Tweetdeck.

To follow the media on Twitter, try this great compilation of national journalists by Jeremy Porter. Interested in Baltimore? Click on our ”Guide to Baltimore Media on Twitter” link on the right.

Want to engage in a weekly Twitter conversation involving journalists, bloggers and PR professionals? Check out #journchat every Monday photofrom 7 to 10 p.m., CST.

PitchEngine is a social media news release builder that enables PR pros to effectively package stories and share them with journalists, bloggers, and influencers worldwide via the social web.

Sign up for HARO to receive free daily summaries from media seeking sources for news stories in development. For urgent source needs, follow the companion Twitter account, @HelpAReporter. You can also follow Profnet on Twitter for leads.

And 10 people in PR and social media worth following on Twitter? Love ‘em or not, here’s a variety pack to get your own list going (in no particular order): Scott Monty, Jason Falls, Todd Defren, Geoff Livingston, Amanda Chapel, Chris Brogan, Shel Holtz, Annie HeckenbergerBill Sledzik and Katie Paine. [Update - here's a great list of 100 PR people to follow, compiled by Valeria Maltoni.]

[Photo, above right, shows my view from the SMEI panelists' table as Gus Sentementes, technology reporter with The Baltimore Sun, makes a point while Greg Cangialosi, CEO of Blue Sky Factory (center), and Steve Kruskamp, head of social media for 1st Mariner Bank, wait for the mike.]

Categories : PR, Twitter, social media
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A lot of PR people who are new to social media tell me they just don’t gettwitter_avatar_nyt_normal Twitter. Then I take a look at who they’re following and have to agree - I’d be bored, too, if I had a similar group of ho-hum accounts to follow!

Here’s what I’m seeing. Since they’re in PR they think, “Wow, I’ll follow CNN, AP, The New York Times and the local newspaper and TV stations. To spice it up I’ll add Lance Armstrong, Oprah and Shaquille O’Neal.”

Guess what? All they’ve done is create another one-way newsfeed of information they were already getting through other sources. There’s little chance for any interaction with the “bots” behind the news accounts, and ditto for the celebs, who have hundreds of thousands of followers (as of this morning, Shaq had 1,906,352 followers!)

What they really need to do is invest the time in following a healthy number (at least 100-200) of people who are interesting. Real people who work in their town or industry, and have demonstrated they have something interesting to say. People with informative links to share, conference tidbits to tweet or news to report (so that means the actual beat reporters and editors, not just the newsroom’s Twitter bot).

So to those who don’t appreciate Twitter, take a look at who you’re following and that should offer a clue. It takes time to build a solid group, but that’s the first step to “getting” Twitter in my opinion.

Categories : PR, Twitter, social media
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Yani Tsengyg_0507_03We’re probably not going to see tweets like: ”Really nailed it with the driver, now thinking 7 or 8 iron,” or “Looking like this putt breaks left to right. Whaddya think, tweeps?”
 
No, the players at this week’s McDonald’s LPGA Championship in Havre de Grace, Md., (@McDsLPGA) won’t be tweeting on the course, but they’re getting a lot of attention – and encouragement from the top, including LPGA commissioner Carolyn Bivens – to continue engaging with fans before and after their rounds via Twitter.

We got a taste of their tweets last week when the State Farm Classic was played, and now we’ll get an insider’s view during their play just up I-95 at Bulle Rock. @AtlanticGolf (Sawmill client) is following all of them and we encourage others to do the same, as interaction between players and fans can only be good for the game! We counted 33 LPGA golfers on Twitter, including last year’s McDonald’s champion Yani Tseng, in photo, above (@YaniTseng on Twitter) who tells us via Twitter that she’s already had dinner with Taiwan Ambassador Jason Yuan and that Bulle Rock is in great shape, but watch out for the 4-inch rough!

Popular LPGA players on Twitter include Morgan Pressel (@MorganPressel), Paula Creamer (@ThePaulaCreamer), Michelle Wie (@TheMichelleWie), Natalie Gulbis (@Natalie_Gulbis) and Suzann Pettersen ( @SuzannPettersen)

For your convenience, here is a link to all the LPGA players on Twitter!

[Post republished with permission from the Atlantic Golf blog]

Categories : PR, Twitter, social media
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TIME 20090615_107This weekend I came across opposing views on Twitter through write-ups in two publications.

First, there’s Time magazine, which put Twitter on its cover with the headline “How Twitter Will Change the Way We Live (in 140 characters or less)”, for a story written by Steven Johnson (@stevenbjohnson on Twitter). The issue is full of Twitter ideas and examples of best uses, especially for businesses, in the article titled: “10 Ways Twitter Will Change American Business.” Worth checking out, especially if you’re still skeptical.

On the other side of the keyboard is a column in The Business Monthly, a business newspaper serving the Baltimore-Washington, D.C. corridor. In the May issue, columnist Cliff Feldwick (he does not have a Twitter account) compares Twitter to the Citizen’s Band radio fad of the 1970s, under the headline “Pounding on the Keyboard: Twitter, Twitter, Good Buddy” Here is an excerpt:

“What started as a pretty good idea – lower-powered radios that companies or people could use to communicate freely in a local area – became a fad that spawned its own language and culture. And six months later, it spawned a rash of amazingly cheap used CB radios in yard sales. The pure banality of what most people were saying finally overtook the uniqueness of the trend and the craze died a quick death.

So as you see from the headline, it’s déjà vu all over again, this time with Twitter.”

So what do you think? Did Time whiff on this one, devoting page after page to a useless fad? Or has columnist Feldwick nailed it?

Categories : PR, Twitter, social media
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photoWhen three executives from some of the Baltimore region’s most successful companies got together this morning to share “good news” stories about profitability in the face of a recession, they also took the time to share thoughts about marketing.

And no, they didn’t talk trade shows, direct mail campaigns and press releases.

Try Facebook, Twitter and blogging strategies as the tools they’re focusing on, even if it’s to monitor what customers – and competitors – are doing, linking to, following and saying.

The Greater Baltimore Tech Council event, “Who’s Growing in 2009?” was emceed by Art Jacoby (in photo above, left)  featuring Tim Lorello, SVP and chief marketing officer for Telecommunication Systems, Inc. (also known as TCS), Michele Perry, chief marketing officer of Sourcefire, and Todd Johnson, president of Salar, Inc. (right). All three companies are in a strong growth mode, and marketing plays an important role.

But a pleasant surprise of the morning – at least for me – came when they talked about their use of social media and its emerging importance to their businesses. This was no social media how-to workshop where you’d expect that kind of talk. This was a business event and these unsolicited comments about social media’s value came straight from execs in the trenches.

Perry called this a time for “lots of learning and tracking…and numbers to watch” when it comes to social media, with time spent listening to what’s being said about Sourcefire and the industry. She also shared a powerful anecdote of the firm’s success with media interviews as a result of prompt response to Tweets by reporters needing sources for stories.  “It all happens within  half an hour,” emphasized Perry.

Lorello also acknowledged its importance and talked of winning awards, which leads to news coverage, which leads to results on the search engines, still the most important player in online marketing. Meanwhile, Salar, Inc. has a Facebook page (including pix from a recent Paintball outing) and a Twitter account, but the most efficient use of Web 2.0 tools are the industry blogs that have “10 times more credibility” than other sources, according to Johnson.

“It’s a wonderfully cheap way to market directly to our audience,” he said.

Before the Q and A session got underway, Jacoby, a notable business consultant, proclaimed that “social media is the next giant.”

Amen, Art.

P.S. Check out the blog post about the event written by Baltimore Sun tech reporter Gus Sentementes. It’s on his new blog just launched this week, BaltTech.

Following are links that I referenced during today’s presentation on Twitter and PR at the PRSA Maryland Chapter workshop in Baltimore, Maryland. For the “2009 Guide to Baltimore Media on Twitter,” click on the “January” link on the right and scroll to the Jan. 1, 2009 blog entry.

Tools to locate followers:
www.wefollow.com
www.twellow.com
www.geofollow.com
www.twittergrader.com

Search tools:
www.tweetbeep.com
http://search.twitter.com
www.twazzup.com

Other useful resources:
Ultimate Guide for Everything Twitter
Illustrated Guide to Using Twitter
40 Best Brands on Twitter

Categories : PR, Twitter
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