Anyone still practicing “press release PR” is having a tough time these days as the “new PR” has forced them to build their own audiences, generate their own content and take a hyper-targeted, mobile-aware and abbreviated approach to communications.
I recently led a panel discussion on the topic, “Public Relations in a Social World,” during the Mid-Atlantic Marketing Summit held at Gannett/USA TODAY headquarters in McLean, Va. Here’s what the new PR looks like:
Organizations need to build audiences and in essence “become the media” via their own blogs and social media accounts. We just can’t rely on the traditional (overworked, under-staffed) media like we did in the past. If you do a really good job with this, the traditional media might even become a competitor that could scoop the news you’d rather share directly.
The traditional church/state lines have blurred with some media outlets, as they weave paid content into the mix to make ends meet. This creates challenges and issues regarding labeling the content, so be aware of this emerging issue.
Target your content via hyper-specialized media outlets/blogs, niche publications and hyper-local sites such as Patch. This approach is usually more effective – and more realistic – than the big hit in the daily newspaper.
PR now takes into account four forms of media: paid, earned, owned and shared. We need to seamlessly integrate them into the PR plan, along with a smart use of hashtags, video and photo content, pitching with Twitter and wisely incorporating tools such as Vine.
Of course traditional PR strategies and tactics can’t be ignored, and your content delivery will fail if you come off as too promotional. Make sure a PR pro who understands journalistic principles is guiding your program and don’t forget to update that old crisis PR plan and make sure it addresses mobile and social media.
Thanks to a great panel for sharing their insights (seen in the photo, left to right): Kevin Dando, director of digital marketing & communications, PBS; Paul Mackie, director of communications, Mobility Lab; Mike Smith, CEO, MSBD; Elizabeth Shea, president and CEO, SpeakerBox; and me.
In my experience as a newspaper reporter, the best quotes came outside the boundaries of the “formal” interview. On the record whether they realized it or not, my interviewees were more relaxed and able to provide good material while waiting for the PR assistant to show up, or walking to the elevator when the interview was over.
This is a time-tested media technique we now call the “awkward silence.” You’ve answered a question, the reporter looks down at his or her notepad, but the next question doesn’t appear to be coming. Seconds feel like days, so you decide to break the silence. That’s when you’ll likely go off track and make a statement that doesn’t quite fit your plans for the story.
If you answered the question, you answered the question. No need to dilute it just to fill space, so part of your media training should include recognizing and knowing how to deal with this tactic. Better to stumble in your conference room during a private media training session vs. when the cameras are rolling.
This year we’ll mark the anniversary of our decision in 2007 to add social media to Sawmill’s suite of services (media relations, media training and crisis communications were the original three). As an early adopter and one of the first PR firms to go in this direction we gained a lot of attention for the move, and the Baltimore Business Journal later marked the occasion with a news story (left) about Sawmill’s role in this emerging trend, headlined: “PR firm trying to get its clients face (book) time with new media”
Back then, we didn’t quite know what to call it and wound up with the moniker “Social Content Integration.” Now everybody calls it Social Media, but we like the original name and that’s what it still says on our agency materials. Since the beginning, we’ve never viewed social media as a separate strategy or tactic. Instead, we believe the content should be integrated with traditional communications and that the emphasis should be on solid and authentic exchanges and not on automated or gimmicky Facebook or Twitter promotions.
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e of my favorite blogs, “You Don’t Say,” by Sun copy desk chief John E. McIntyre, offers a preview of worn-out holiday cliches that editors and reporters – and press release writers – will be tempted to use in the coming weeks.
If you’re thinking of leading off your piece with “‘Tis the Season…” or “Yes, Virginia,” John has a news flash for you: we’ve seen it already. Same goes for “white stuff” (are you listening, AMS certified meteorologists?), “Christmas came early…” for good news stories and references to “The Grinch” in stories about holiday thefts. It’s a list worth reading (and checking twice).
Image: George Eastman Hous
I was recently asked to serve as a guest lecturer at Johns Hopkins University, presenting my views on social media trends. As I told the students, this list will likely change by next week, but as of Tuesday here’s my take on the Top 10 (listed in alphabetical order):
Augmented Reality – Defined as a type of virtual reality that aims to duplicate the world’s environment on a mobile device. It generates a composite view that is the combination of the real scene and a virtual scene displaying additional information, such as LinkedIn scores, Facebook statistics, or directional information and reviews.
Cloud-Based Crisis PR Plans - The three-ring binder stuck on the office shelf doesn’t help when you’re literally onsite managing a crisis. More companies are recognizing the need to integrate social media into their old fashioned paper plans. Next they need to ensure the plan can be accessed from mobile devices.
Content Creation – Not really new to those of us in PR who have been creating content for many years, but this is a recurring topic among marketers who are finally recognizing the importance of fresh (but non marketing-speak) information to tell a company’s story and provide new content for the search engines to rank.
Gamification – Defined as integrating game dynamics into a non-game context to encourage and drive participation. Includes awarding “badges” and setting up competition so users will be driven to complete tasks, such as employee training programs or time sheets.
Geo-Fencing – Also called location-based marketing, it creates a virtual perimeter for a real-world geographic area (such as the boundaries of an airport terminal) and sends informational or marketing messages to devices detected to be in the area.
Influence Marketing – Via tools such as Klout and Kred that deem certain social media users to be “influential,” this controversial form of marketing provides a numeric ranking and issues rewards for participation.
Instagram and Google+ – Not that these are new, but we’re noticing that companies are taking a closer look and determining how to integrate them into their programs. Both are being taken more seriously.
Listening Centers – A Hootsuite or Tweetdeck monitoring system is adequate for most companies, but those that need to monitor and react to thousands of messages a day are setting up dedicated centers with walls of monitors and a team of pros ready to use that real-time information. Cisco, Dell and Gatorade are three brands most often cited as examples.
Mobile – You’ll see mobile on every trends list, but it deserves a spot because the really big numbers are still ahead of us: by 2013, half of the internet traffic to a website will be via people on their mobile devices; and by 2015 more people will access the Internet through mobile devices than through PCs or other wired computers. Take steps now, beginning by viewing your website from an iPhone.
Training Gap – Most companies (53.61 percent) are not training employees about acceptable social media use, according to research by several organizations, including the Society for New Communications Research. This leaves many companies vulnerable to risk and liabilities – and opens the door for those who can provide effective training.
If mobile represents the future of communications, then there’s no better place to offer the latest mobile and social media technologies than — airports.
Sawmill recently completed a comprehensive social media analysis and social media plan for a major international airport, and, while we won’t go into details in this post (contact us if you want to talk further), a few nuggets from our research offer a glimpse into the trends in social media for top airports in the U.S. and what airport managers should be doing to meet the needs of these on-the-go travelers.
We reviewed airport industry social media research, including a survey by Airports Council International, and we spoke with representatives from travel apps and interviewed marketing, technology and operations personnel at airports of all sizes. We saw examples of “best practices” in airport social media. We also learned “what not to do.” Here is some of what we learned:
Be Aware: You need to know what people are saying about your airport on social media to take advantage of the benefits of an airport social media program. Establishing a listening and monitoring program is a good way to start and a way to convince skeptical management to get a program going. People are tweeting in your terminal right now. Do you have any idea what they’re saying and what you can learn from it?
Airport Leadership is Key: Management buy-in is crucial, as is ensuring employees are aware of your social media policy so they can support the program. We came across one airport that says it wants employees to contribute to airport social media messaging through social media, but when they sign in to those social networking sites, a red warning page pops up!
Bigger than Marketing: For many of the airport representatives we met with, social media is managed by the marketing department, but our research showed there’s much potential to realize the value beyond marketing, in areas such as operations, retail, procurement and fire/rescue, where your airport crisis communications plan must integrate social media monitoring and response. Customer service interactions and alerts from emergency services are just as important as marketing-oriented posts on Facebook.
Connect the Silos: Each department has its role, but the public sees the airport as a single entity, and social media can be that unifying source. Best practices call for cross-organization cooperation, appointing social media advocates from each department and ongoing training to keep personnel on top of the ever-changing social media.
With mobile communications firmly in place and an increasingly savvy customer base of travelers, it’s time to do what the best airports in social media are doing and establish an airport social media program to meet their needs and protect your reputation.
This week Sawmill Partner Jeffrey A. Davis makes a presentation to the Baltimore City Group of the Legal Marketing Association on social media for law firms and other business-to-business organizations. Here are the details:
Social Media — Strategy is Key
A social media strategy and its relevance is more than just trying to fire off a few “tweets” to promote your latest success story. Like the other tools in the marketing communications toolbox, social media marketing has already proven to be a necessity in today’s business climate, but it needs to be implemented as part of your overall marketing communications approach. If you believe business-to-business relationships are all about people – not companies – connecting with each other, then social media is something you’ll want to consider as an efficient way to share your expertise, build new connections and continue conversations with others. Come hear real-world examples of how social media can be a valuable B2B tool that should be integrated with other marketing communications activities as more purchase decision-makers look to Twitter, Facebook, LinkedIn and blogs for information. Learn how attorneys, law firms and the media are using social media to connect with prospects and news sources, the importance of social media when it comes to online search results, the role it plays in branding and recruitment, implications for crisis communications and more. Join us and learn how the right social media strategy coupled with commitment can make an impact, no matter what your business sector or niche.
Date/Time:
September 13, 2012
12:00-2:00 p.m
Place:
Whiteford, Taylor & Preston, 7 St. Paul Street, 19th Floor
Link for more details
Here’s a tactic that’s been out there for a while but has recently been gaining traction – buying Twitter followers.
We’ve heard of some companies that are pushing their agencies and PR teams to up the Facebook likes and Twitter follower numbers. Bigger is better, they say. Quantity over quality.
But wouldn’t you rather have an “organically grown” set of prospective customers, industry influencers, bloggers and members of the mainstream media as followers? Real people who care, who want to read your information and – if it’s any good – share the content with their audiences?
If the answer is no (or if the boss is still demanding big numbers now) head straight to eBay, search for “Twitter followers” and you’ll find all sorts of deals. Caution: this violates Twitter’s terms of service so there’s a chance you could be discovered and banned, but if the boss wants likes and follows, you can deliver big time – in just days.
Below is copy from one of the ads appearing on eBay right now – they can also up your Facebook likes, Google+ presence and more, including ‘INSTANT’ online credibility for your brand. It’s that easy!:
Now on eBay – $29.99 – 30,000+ Twitter Followers
Fastest Delivery! I will add 30,000+ Twitter Followers to your Twitter account in less than 96 hours! No admin access is needed just give us your Username. All Followers look real since they have profile photos and Bios and NO EGGS. Establish INSTANT Credibility Online For Your Brand With An Extra 30,000+ Twitter Followers!
BALTIMORE, Md. — Brainstorming ideas for a new company name requires a room full of creative people, but you should consider saving a seat for one more participant – the trademark attorney.
Speaking at the June Knowledge Session sponsored by the Baltimore/Washington chapter of Sales & Marketing Executives International (SMEI), Craig K. Morris, managing attorney for trademark outreach at the U.S. Patent and Trademark Office, suggested that insights from an attorney could save a lot of time and expense in the long run.
“We need to remember that yes, this is a creative process, but it is also a legal process,” said Morris, who recently embarked on an awareness campaign on behalf of the USPTO to help companies understand the process and where to turn for help and information.
“You need to make sure that not only is your mark legally protectable, but that it’s also register-able and not infringing on someone else’s mark,” he said.
Begin with a search – is the mark (a word, phrase, symbol or design) already registered? Is the mark similar? Is there a likelihood of confusion? Are the goods and services related?
The USPTO website, www.uspto.gov, has instructional videos, fact sheets, FAQs and more, including the search system TESS (Trademark Electronic Search System) to view what has been registered in a company or client’s category.
Morris joined brand strategy and design expert Wendy Baird, principal and president, Insight180, Ellicott City, Md., who kicked off the session with a review of the name development and creative process undertaken by others at the table.
About SMEI
Founded in 1935, Sales & Marketing Executives International (SMEI) is the worldwide organization dedicated to ethical standards, continuing professional development, knowledge sharing, mentoring students and advancing free enterprise. For more information about the Baltimore/Washington chapter, visit www.smeibaltimore.org
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A trend in social media is “brand humanization,” the concept of adding a bit of personality to an organization’s interaction with people. Who wants to engage in conversation with a logo or faceless institution? We want to do business with people!
At Sawmill we’re taking the concept a step further for the Maryland Transportation Authority. Meet Spike & Otis, a pair of spokesbirds who provide travel and safety tips for those planning to travel across the Chesapeake Bay this summer via the William Preston Lane Jr. Memorial Bay Bridge.
Spike & Otis will stick to social media, supplementing a traditional advertising and PR program. You can follow them and ask questions on Facebook – www.facebook.com/TheMDTA – and on Twitter: www.twitter.com/TheMDTA