Author Archive
Crisis Communications Tip #3: Define & Defend Your Boundaries
Posted by: | CommentsA local hospital 
is at the beginning of what promises to be a lengthy and costly resolution of a situation involving a prominent physician, many, many of his patients and now, legions of attorneys.
In fairness to the hospital, it is a complicated situation not easily explained and therefore not easily understood by most of us. Additionally, there are many points of view that will be played out in the media for the foreseeable future.
However, based on media coverage thus far, the hospital does not appear to be assertively defining the situation to one physician in one department utilizing one procedure.
If we were asked our opinion on what their crisis communications strategy should be, we would implore them to quickly and decisively place the situation in context of the hospital’s overall reputation. It should then implement an ongoing, focused communications program that defines and defends the institution’s expertise and reputation beyond the boundaries of the current situation, albeit a serious and far-reaching one.
Crisis Communications Tip #15: It’s Rarely Straightforward
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The incredible coverage in the traditional media, posts on Facebook, Twitter, YouTube and other online venues of the recent Jet Blue flight attendant’s bizarre reaction to a less than civil passenger brings home the point that a crisis is rarely, if ever, straightforward in the facts surrounding what happened.
IMO, what’s getting lost in the accolades for the flight attendant’s way that he quit his job are the bigger, more serious issues of the safety risk he put the passengers in when he deployed the evacuation chute and the complicated state of today’s customer service.
It will be interesting to watch how Jet Blue moves forward and how it incorporates the incident into its customer service training. It should make for an important case study.
Craftsmen Developers LLC Selects Baltimore PR Firm for Awareness Campaign
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BALTIMORE, Md. (July 12, 2010) – Craftsmen Developers LLC, a residential and commercial land development firm, has selected Baltimore PR firm Sawmill Marketing Public Relations for a public relations campaign to increase awareness of the firm’s land development projects throughout the Mid-Atlantic region and its expertise and commitment to environmentally responsible green development.
The Baltimore-based PR and social media company is implementing a comprehensive public relations campaign that includes media and community relations programs and that will initially focus on Craftsmen Developers’ distinction of achieving the first National Association of Home Builders Research Center 4-Star Green Land Development Certification on the East Coast.
About Craftsmen Developers, LLC
Based in Glen Burnie, Md., Craftsmen Developers, LLC, founded in 2008 by CEO W. Dennis Gilligan, is one of the most experienced land developers in the Mid-Atlantic region, serving the real estate needs of residential home and commercial building industry clients with properties in Maryland, Virginia, Pennsylvania and Delaware. For more information, visit www.craftsmendevelopers.com
About Sawmill Marketing Public Relations
Sawmill Marketing Public Relations is a Baltimore PR firm and social media marketing communications agency established in 1995 specializing in the development and execution of marketing public relations programs as business development strategies for business-to-business, business-to-consumer and professional services clients. The Maryland public relations company specializes in social media, traditional media relations, media training, and crisis communications. For additional information, visit www.sawmillmarketing.com
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Media Training Tip #11: Company is Coming!
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In preparing for a visit from a member of the esteemed Fourth Estate, focusing on getting yourself ready with relevant talking points, answers to anticipated questions as well as a mock interview session or two are the obvious and right priorities.
However, you should regard this visit much as you would that of any VIP or a guest in your home. Make sure to communicate “Welcome” with a comfortable setting for the interview, appropriate refreshments, and check that the office areas are free of clutter and the restrooms are spotless. Simple but important.
BP’s Crisis Communications Continues to Bewilder
Posted by: | CommentsBP continues to distinguish itself in a growing number of categories in the ongoing sad saga of the Gulf of Mexico oil spill mess, including the bewildering way it communicates with the world.
We wish we could enroll them in our crisis communications summit. But it may be way too late.
Sunday’s photo of Tony Hayward watching his yacht race was one that will rank high on the “If I didn’t see it with my own eyes I would have never believed it” list! How could anyone at BP have thought that would be an OK way to spend a Sunday afternoon in public and that the media would give his attendance a pass?
While the opportunity has been missed for BP to get out in front of the crisis as well as also ignoring a long list of other effective crisis communications fundamentals, there is still time (thanks in part to BP’s difficulties in finding a workable solution to capping the leak) for BP to communicate — through their actions and words on and off the job — genuine and sincere empathy to a world that is in dire need of it.
Will they do it?
Community Relations and Personal Passion Can be a Great Marriage
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Craftsmen Developers, a Sawmill Marketing Public Relations client, hosted its second annual fund-raising event this weekend for the Hospice of the Chesapeake. For a modest ticket price, attendees experienced a leisurely stroll around beautiful waterfront grounds enjoying a delicious lunch and listening to a live band – all while admiring more than 50 privately owned Ferraris, Maseratis, Lamborghinis and Alfa Romeos.
This event, with the third one already scheduled for June 2011, combines the corporate community relations commitment to support local organizations and issues with the Craftsmen Developers leadership team’s passion for luxury Italian automobiles.
We think Craftsmen Developers is on to something that other organizations can take a lesson from: helping others in the communities in which you do business is the right thing to do, of course. But be creative with your community relations activities by combining them with personal interests you are passionate about.
Sawmill Marketing Public Relations Sponsors ‘Stoop Stories’
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We fell head-over-heels in love with Stoop Stories minutes into one of their shows.
If you haven’t checked it out yet, each Stoop show features seven storytellers who get seven minutes each to tell a true, personal story about a specific theme. No notes, no scripts, no actors — just true stories, artfully told. The shows are charming, unique, always unexpected and almost always a sell-out.
Some months ago we became a sponsor by providing our Baltimore PR firm’s social media services to them pro bono — most notably posting regular Tweets at @thestoop — a key strategy for promoting their shows as well as their weekly radio show on WYPR, Stories from the Stoop.
Hope to see everyone at an upcoming Stoop Stories! Here’s info on the next one, June 3, 4 and 5 at Centerstage.
Integration is New All Over Again and It’s Never Been Better
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Some time ago, advertising agencies were the pioneers into the unknown world of integration. Specifically, integrating PR into, and often in support of, advertising campaigns. The rationale offered to clients was typically centered around “a single message delivered by ads and publicity” that any communications pro knew was suspect because a promotional message is rarely, if ever, also a newsworthy one.
However, that was then and this is now when integration has assumed a new and powerful role in maximizing the benefits and values of social media campaigns with traditional marketing communications ones. As many of us know, this new role for integration has expanded far beyond messaging to now include how, when and what social media and traditional communications tools are used and their exact purpose in the campaign.
We all have much to learn about how best to creatively and strategically utilize (or not) integration and to then share our knowledge with our clients so they can reap every possible benefit from it.
Recently we met with a prospective client whose business is not a tech oriented one. Imagine our surprise and delight when he indicated his interest in our help to integrate the social media tools he was already using by weaving the fingers of his hands together — the sign language of integration!
Maryland PR Firm Selected by GBAHC for Baltimore Public Relations Campaign
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BALTIMORE, Md. (March 8, 2010) – Greater Baltimore AHC, Inc., (GBAHC) has selected Baltimore PR firm Sawmill Marketing Public Relations for a public relations campaign to increase awareness of the firm’s development and property management expertise in affordable housing in the greater Baltimore area.
The Baltimore-based PR and social media company is implementing a comprehensive public relations campaign that includes media and community relations programs including the upcoming grand opening of the newly renovated, MonteVerde, a 301-unit affordable apartment home community for seniors and non-elderly people with disabilities in the lower Park Heights neighborhood of Baltimore.
About Greater Baltimore AHC, Inc.
GBAHC is part of AHC Inc., headquartered in Arlington, VA. It is a private, non-profit developer of affordable housing in the mid-Atlantic region that has been providing quality homes for low- and moderate-income families since 1975. GBAHC, located at 1501 St. Paul Street, has been in the greater Baltimore region since 2002. It currently has developed five properties offering approximately 1,000 affordable apartments. For more information, visit http://www GBAHC.org.
About Sawmill Marketing Public Relations
Sawmill Marketing Public Relations is a Baltimore PR firm and social media marketing communications agency established in 1995 specializing in the development and execution of marketing public relations programs as business development strategies for business-to-business, business-to-consumer and professional services clients. The Maryland public relations company specializes in social media, traditional media relations, media training, and crisis communications. For additional information, visit www.sawmillmarketing.com
2010 Winter Games Recall Our PR Work at Salt Lake
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Ok, it’s corny but conducting media relations during any Olympic Games is unlike any other professional experience we’ve undertaken and being glued to the tube these past two weeks brings much of it back into sharp focus.
Sawmill handled media relations for a luxury inn and resort that was also home to many of the cross country and biathlon teams competing in the 2002 Winter Games in Salt Lake City. The intensity began to build two months before the start of the games and continued to the end of the closing ceremony. The only time we left the property during the three weeks we were on site was to drive into a nearby town to do laundry.
We spent our days and nights servicing the needs and requests of the who’s who of international major media — from The Today Show that arrived on site @ 1 a.m. to be ready for Al Roker to do his weather segments from the property 6-1/2 hours later to The New York Times, CNN, MSNBC, Ski Magazine, Newsweek, Chicago Tribune and countless international media outlets doing live remotes throughout each night.
Our job, of course, was to get every media outlet possible to the property and to then assist them in every way once they arrived. A steady dose of adrenalin was a constant and important companion.
There was a consistent and, in many ways, unparalleled level of professionalism between us and every reporter, producer, 
camera crew, sound truck driver that we worked with.
During these past two weeks, as we’ve reminisced about the good old days of the 2002 Winter Games, we’ve wondered how the impact of social media — as well the dramatic change in the number, size and financial health of traditional media outlets in the past eight years — has affected, if at all, the professionalism among media outlets and the PR community at the 2010 Winter Games.
We welcome your comments and anecdotes.
