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Crisis Communications Tip #9: Develop an Audience Strategy
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While many focus their crisis communications effort primarily on crafting what to say, we believe it’s also critical to develop an audience strategy for the crisis messaging.
Begin by prioritizing the audience that is impacted the most and then identify the influencer audiences. This exercise should quickly reveal the crisis communications audience strategy as well as options for how best to begin communicating with them.
Additionally, the audience strategy will help to fine tune and customize the crisis messaging so that it is relevant and credible to the target audiences.
Media Training Tip #17: Prepare for More Than Just the Media Interview
Posted by: | CommentsA media training session, especially one that takes a broad view of learning how to clearly, concisely and accurately communicate your message,
can prepare you for important speaking opportunities beyond media interviews.
Consider a customized session when you have a critical internal meeting coming up, especially one that will include questions from your staff/employees; a major presentation to your board, key clients or prospects; or an industry event where your expertise will be in the limelight.
Practicing basic techniques such as bridging, flagging and counting in the context of your speaking situation, i.e., media interview versus major presentation or meeting, should be high on your “must do” preparation list.
No News Can Indeed Be Good News
Posted by: | CommentsIt’s not always the right strategy to seek media attention for your client — especially when it involves one side of a complicated and litigio
us situation. But what if the client wants to react to recent (albeit one-sided) coverage?
Perhaps the best counsel is to view the situation from a reporter’s standpoint, who would be receiving yet a new angle to a story s/he thinks has already been covered. With a little digging how many more sides to the story will now be uncovered? What’s the potential cost to the client in letting the media determine how to use the new angle? Is the risk worth it?
Think of ways other than media coverage to get your client’s story told, including communicating directly with the audience with concise, accurate and relevant information that may or may not touch on the situation at hand — a decision that needs to be weighed carefully and without the repercussions of “he said, she said.”
Media Training Tip # 1: Be Prepared!
Posted by: | CommentsThere is no need to be familiar with the subject matter of this interview to know that the reporter was well prepared, asked straightforward questions and conducted himself professionally while his interview source was ill prepared at best, visibly uncomfortable and abruptly left the room!
Crisis Communications Tip #3: Make Media Training a Priority
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lude “Next Steps” in our crisis communications plans and “media training for designated spokespeople” is nearly always at the top of this list.
Why? Because we’re firm believers in the crisis communications mantra of “tell it all, tell it fast and tell the truth.” This appears to be simple, sound and matter-of-fact when talked about in the calm of a conference room, but yet another matter requiring resolve, courage and leadership should a crisis situation occur.
In our experience, the designated spokespeople who already have a fundamental knowledge of how to communicate their messages to the media are better equipped to immediately focus themselves and their organization on telling it all, telling it fast and telling the truth, rather than to first take a crash course in media training.
Crisis Communications Tip #2: 10 Golden Rules of Crisis Communications
Posted by: | CommentsThis is one of the best presentations of the top 10 items on what should be on your crisis communications ‘to do list’ that we’ve seen in a long time: clear, concise, smart and correct.


