Archive for crisis communications
There is an excellent article in the current issue of The Public Relations Strategist about the Penn State child-abuse scandal and the role their “we are the school” attitude played in the mishandling of the crisis and the resulting price it will be paying.
In our experience this attitude is prevalent when a crisis hits — regardless of the type of entity trying to deal with it. This includes a client that, just a few months into it, believes it has successfully weathered an ugly headline-generating situation. However, we’ve counseled them that they are instead at the beginning of it. We hope our prediction is wrong, but that sound you hear are their wagons circling.
Our client AHC, Inc., a developer of affordable housing communities in the Mid-Atlantic region, just completed a revise of its crisis communications plan that focused on streamlining the notification process in the event that a crisis situation occurs.
AHC, Inc. reviews and revises as needed its crisis communications plan on a semi-annual basis to ensure its plan is up to date, relevant and reflects best practices.
However, this review has the added benefit of keeping the plan and the important role it plays in front of its leadership on a regular basis. Is it time to take a look at your company’s plan?
BALTIMORE, Md. (September 21, 2011) – Sawmill Marketing Public Relations, a Baltimore public relations firm, has been selected by FCC Environmental, LLC, one of the world’s largest environmental services companies with an expertise in waste oil collection and processing, for a comprehensive awareness campaign for its first sustainable used motor oil recycling facility.
The campaign will include strategic message development, traditional media relations, website development and management, community relations, crisis communications planning and spokesperson training.
The $50 million facility, to be located in Baltimore, is the first of several used motor oil recycling operations planned by the company in the United States.
About FCC Environmental
FCC Environmental, LLC provides recycling services for the automotive, commercial and industrial sectors of the U.S. economy. Its service offerings include used oil collection and processing, collection and recycling of used oil filters and antifreeze, along with parts cleaner supply and service, plus field service activity and emergency response capabilities to support the requirements of its customers.
Headquartered in Houston, FCC Environmental has maintained a regional office and operation in Baltimore since 1950. It has 38 branches and terminals throughout an 18 state operation, serving over 30,000 customer locations. It is a wholly owned subsidiary of Fomento de Construcciones y Contratas (FCC), one of the world’s largest environmental service providers with headquarters in Madrid, Spain. With more than 90,000 employees operating in over 50 countries, FCC was able to provide the financial capability and leadership to allow FCC Environmental, LLC to expand its service offerings. For more information, visit www.FCCenvironmental.com.
About Sawmill Marketing Public Relations
Sawmill Marketing Public Relations is a Baltimore PR firm and social media marketing communications agency established in 1995 specializing in the development and execution of marketing public relations programs as business development strategies for business-to-business, business-to-consumer and professional services clients. The Maryland public relations company specializes in social media, traditional media relations, media training, and crisis communications. For additional information, visit www.sawmillmarketing.com.
If you went through an expensive planning process that ended up with a bulky three-ring binder that’s now stuck on a shelf, it might have been a huge waste of money if it hasn’t been updated. If the words “Twitter” and “Facebook” aren’t even mentioned, it’s time for a re-fresh.
Today’s crisis communications plans focus less on setting up a media headquarters, holding press briefings and assigning phone tree responsibilities. Instead, your plan needs to incorporate social media so you can monitor and respond quickly – and while mobile – even before you get the first text, Tweet, email or even phone call from the media.